Lab 9-2 View and Enable Services in CUCM


Topology & Starting Point

You should already have a working CUCM install within a virtual machine with a supporting network and services, as described in lab A-1. This is the same setup you've been using in all of your chapter 8 and 9 labs. If CUCM and your web browser aren't already running, start them—detailed instructions are contained in the first several steps of 8-1.


We'll concern ourselves with two kinds of services in this lab.

The Feature Services Status page, shown in the third screenshot of the walkthrough below, lists two kinds of status:


Table 1. Important Addresses and Logins
CUCM AddressCUCM Admin Login / PasswordCUCM OS Admin Login / Password / ciscoclass cucmroot / ciscoclass


Fill in the following table with the menu sequence that takes you to the correct screen for each of the listed actions.

TaskMenu Sequence
Restart a network service
Activate a feature service
Stop, restart, and view the statuses of feature services

Exam Objectives

This is never explicitly mentioned in Cisco's exam objectives, but it is fundamental to much of your ability to make CUCM useful, for example by adding phones, which we'll start doing in our next lab. For troubleshooting purposes, you might also keep in mind the consequences of not activating various feature services.

Lab Walkthrough (Screenshots are clickable)

In your web browser, navigate to the Cisco Unified Serviceability page ( If you're already in the system, say on the CM Admin page, you can switch to the Serviceability page using the navigation drop-down in the upper-right-hand corner of the page. Log in if you need to (student/ciscoclass), but you knew that.