CCNA Cookbook. When you can explain it, THEN you know it.

210-060 Collaboration Devices Study Resources

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CCNA 210-065 ICND2

Combined with Collaboration Devices, this exam will give you the CCNA Collaboration certification. Unfortunately, it'll be awhile before I get back to providing notes for it; I'm working on the newest versions of CCNA and CCNP Routing and Switching first.

 CCNA Voice Commands

These commands have largely been removed from the exam, but can be a quick and easy way to do things in real life, especially when the incredibly fragile GUIs let you down.

 CCNA Cook Book Homepage

Chapter Resources

These resources, no matter their source, are organized along the lines of the current official certification guide, written by Michael Valentine. If you had been working with the earlier CCNA Voice certification guide written by Jeremy Cioara and Michael Valentine, you may find this partial list of differences helpful. Please remember that nothing on this site is official or endorsed; company names and trademarks are mentioned merely to acknowledge the role of those companies in standardizing and advancing the mentioned technologies.

ChapterBook Notes Self-QuizAnswersLabs
1
Background
  • Analog
  • Digital
  • PSTN
  • VOIP
  • Digital Audio
  • DSP SIMMS
  • Protocols
 Book Notes 01 (pdf) Fill-in 01 (pdf) Fill-in 01 Answers (pdf)
2
Components
  • Unified Communications
  • CME
  • CUCM
  • Unity Connection
  • Unified Instant Messaging & Presence
  • Video Communication Server
  • Telepresence Management Suite
 Book Notes 02 (pdf) Fill-in 02 (pdf) Fill-in 02 Answers (pdf)
3
Phones
  • Phones
  • VLANs
  • Phone Boot & Configuration
  • DHCP
  • NTP
  • Quality of Service
 Book Notes 03 (pdf) Fill-in 03 (pdf) Fill-in 03 Answers (pdf)
4
Communication Manager Express (CME)
  • CME GUI
  • CME Integrated GUI
  • Cisco Configuration Professional
 Book Notes 04 (pdf) Fill-in 04 (pdf) Fill-in 04 Answers (pdf)
ChapterBook Notes Self-QuizAnswersLabs
5
CME Endpoints and Users
  • End Users
  • The Native CME GUI
  • Create a Customer-Type Admin User (Native GUI)
  • Cisco Configuration Professional
 Book Notes 05 (pdf) Fill-in 05 (pdf) Fill-in 05 Answers (pdf)
6
CME Dial Plans
  • FXS Ports
  • FXO Ports
  • Digital Voice Ports
  • CAS (Channel Associated Signaling)
  • CCS (Common Channel Signaling)
  • Dial Peers
  • POTS Dial Peers
  • VOIP Dial Peers
  • Dial Peer Processing
  • Digit Manipulation
  • Translation Profiles
  • Order of Precedence
  • CCP-Created Dial-Plans
  • COR (Class of Restriction)
  • COR in CCP
 Book Notes 06 (pdf) Fill-in 06 (pdf) Fill-in 06 Answers (pdf)
7
CME Telephony Features
  • Directory
  • Call Forwarding
  • Call Transfer
  • Call Park
  • Call Pickup
  • Intercom
  • Paging
  • After-Hours Call Blocking
  • Call Accounting
  • Music On Hold
  • Single Number Reach
  • Ephone Hunt Groups
  • Night Service
  • Shared Ephone-DN
  • Extension Mobility
 Book Notes 07 (pdf) Fill-in 07 (pdf) Fill-in 07 Answers (pdf)
ChapterBook Notes Self-QuizAnswersLabs
8
Appliance User Interfaces
  • CUCM Interfaces
  • CUCM User Roles & Groups
  • CUC (Unity Connection) Interfaces
  • CM IM and Presence Server
  • CUCM End-User Interface
 Book Notes 08 (pdf) Fill-in 08 (pdf) Fill-in 08 Answers (pdf)
9
CUCM Phones and Users
  • Underlying Services
  • Phone Registration
  • CUCM Pre-Phone Groundwork
  • Device Pools
  • Other Defaults & Templates
  • Adding Phones
  • Manual Phone Config
  • Autoregistration
  • Bulk Admin Tool
  • Auto-Register Phone Tool
  • Self-Provisioning
  • CUCM End Users
  • Implementing CUCM End Users
  • Configuring LDAP Sync
  • Configuring LDAP Authentication
  • LDAP Custom Filters
 Book Notes 09 (pdf) Fill-in 09 (pdf) Fill-in 09 Answers (pdf)
10
CUCM Call Flows
  • Call Flows
  • Call-Routing Requests & Destinations
  • Call-Routing Configuration Elements
  • Call-Routing Behavior
  • Hunt Groups
  • Class Of Control
 Book Notes 10 (pdf) Fill-in 10 (pdf) Fill-in 10 Answers (pdf)
ChapterBook Notes Self-QuizAnswersLabs
11
CUCM Features
  • Extension Mobility
  • Configuring Extension Mobility
  • Call Coverage
  • Shared Lines & Barge
  • Configuring Shared Lines & Barge
  • Call Pickup
  • Configuring Call Pickup
  • Call Hunting
  • Configuring Call Hunting
  • Call Park
  • Configuring Call Park
  • Intercom
  • Configuring Intercom
  • Cucm Native Presence
  • Configuring CUCM Native Presence
 Book Notes 11 (pdf) Fill-in 11 (pdf) Fill-in 11 Answers (pdf)
12
CUCM Mobility
  • CUCM Mobility Features
  • Unified Mobility Architecture
  • Configuring Mobile Connect
  • Mobile Voice Access
  • Configuring Mobile Voice Access
 Book Notes 12 (pdf)
13
Unity Connection Voicemail
  • Unity Connection
  • Integration
  • Integrating CUC With CUCM via SCCP
  • Integrating CUC With CUCM via SIP
  • CUC System-Level Features & Settings
  • CUC Users & Mailboxes
  • CUC End Users
  • Configuring End User Templates
  • Configuring CUC End Users Manually
  • Importing End Users From CUCM
  • Importing End Users From LDAP
  • Importing End Users With BAT
  • Managing The CUC Message Store
 Book Notes 13 (pdf)
ChapterBook Notes Self-QuizAnswersLabs
14
Instant Messaging and Presence
  • CM-IMP
  • Jabber
  • CUCM Ip Phone Service
  • Config For Jabber
  • Configuring CUCM For Jabber Users
  • Cisco Unified Presence Architecture
  • Configuring Presence Signaling From CUCM To CM-IMP
  • Enabling Jabber End-Users In CM-IMP
  • Troubleshooting Jabber
 Book Notes 14 (pdf)
15
Troubleshooting CME
  • Cisco Troubleshooting
  • CME Registration Issues
  • Network Issues
  • Dial-Plan And QoS
 Book Notes 15 (pdf)
16
Troubleshooting CUCM
  • Phone Registration
  • Deleting Unassigned Directory Numbers
  • CUCM Reports
  • CAR Tool
  • CDR & CMR Architecture
  • Generating CDR Reports
  • System Reports
  • Cisco Unified RTMT
  • DRS
 Book Notes 16 (pdf)
17
Unity Connection Reports
  • Generating Reports
  • Unity Connection Serviceability Reports
  • Unified Serviceability Reports
  • Analyzing CUC Reports
  • Troubleshooting Using The Reports
 Book Notes 17 (pdf)